Returns/Exchanges

There’s a Design Error With My Order / Can I Return My Product?

We make prints that are custom designed by you. We print the exact design that has been uploaded on the site, and as such, due to the customization, we are unable to refund errors created by the customer.  

These errors include, but are not limited to: 

  • Typos/misspellings
  • The selection of the wrong product (i.e selecting Save the dates, instead of Personal Magnets)
  • Poor image resolution of the original uploaded file
  • Layout errors/cropping

Some products are not applicable for a refund, and is mentioned on their products page. 

We are unable to issue a refund/exchange for damage caused by the customer, either in storage, or handling. If you believe it is a production error, please send an email to byrivelle@gmail.com within 14 days of receiving the order.

We’re sorry to hear your order didn’t arrive in the condition it should have. 

Please send an email to byrivelle@gmail.com within 14 days of receiving the order with the following included: 

  • Order Number
  • Issue details 
  • Photo of the issue

If you believe your photos have been printed differently to how it was uploaded, please send a photo of the original image and a photo of the product you have received. 

 

Please allow 48 hours (Mon-Fri) for a response. 

The quality of our products is of the highest importance to us and it is one of the most distinguishing features of Inkifi. We take great pride in the supreme quality of each and every one of our products. If you are not happy with the quality of your order, or believe that your order has any other type of production error, please get in touch so we can fix the issue and make it right for you.

If you do find an error please email byrivelle@gmail.com within 2 weeks of receiving your order with an image of the damage / error together with your order number and we will get back to you within 1 business day.

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Have more questions? Submit a request.

 

 

 

 

 

 

 

INFORMACIÓN EXTRA QUE PODEMOS USAR :

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after 

Refunds

Once your return/case is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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